Κυριακή, 13 Μαρτίου 2011

Life and all of its (annoying) friends

Hello thar. It’s been a while since I last posted. My last post was also a mess. A painful mess that took the blog with it into the bottom of the quality hole. But I’m still proud I wrote it.

Anyway, to the point. I’ve got my Degree (Degree +Master1 for the ones who study in 3-year schools) It’s over. So, here’s how I feel.

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Did it worth the time? For the paper itself, only time will tell. Things in Greece are pretty ugly on finding a proper job. So, I’m about to end up doing something completely different than my degree. woo hoo?

Talking on doing something completely different, I found a job. Well I am not WOKING now, since I’m still in training, but that’s what I’ll be doing for the following months.

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“hey there, is mr (random name) at home? Are you his wife? I’m calling on behalf of a (not so random company but let’s not say names) for a reduction that you can achieve in your electricity bill.” It’s promotional, outbound sales.

We are trying to be pressing and polite at the same time which is kind of weird to pull off. But then, have you ever tried to talk to a university professor recently? It’s the same thing. But you must face different people.

The customers on the other side of the line may have a bazillion different reactions but they have been narrowed into five.

1. Positive

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Especially when there was an advertisement in a morning-zone television show, the inbound calls were ALL like this. Outbound calls not so much but, hey, there are all sorts of people out there.

2. Hesitating

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They also want to ask their wives/husbands, want to discuss with someone of trust. The worst case scenario is when, after five minutes of explaining the details, they say “It’s all good as YOU are sayin’ but I need to see it written to be sure about it”. Seriously?

3. Negative

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Some of them are polite and say “no thank you” some others just hung up. Others say how annoying it is to call. The worst is when you get a furious one, screaming every curseword of the Greek language.

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The last thing I condone is impolite people. Just say “sorry I’m not interested” and hang up the damn thing.

The other two types are everybody’s favorites

4. Answering Machine

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and 5. FAX

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The training is going fine. The team leader is a cool guy which tries to confort all the newbies, since he was a newbie himself once. Another guy from the higher tiers of the company was also good and fine, trying to tell us not to be afraid of taking new steps in our lives and stuff. Which is, in terms of recruiting new workers, pretty well thought so not to scare newcomers.

Another guy that had to do with the team, didn’t do his best as the others did. He went on a pretty “strong” lecturing inside the telephone center, knowing that there were fresh trainees that he haven’t introduced himself before. The lecturing was also for meaningless things. It was about “not being in the specific program they use to call” while the callbacks aren’t nessesarily recorded by the program or something like that, as the girl working next to me told me.

So, that’s that.

I think that I haven’t made anything funny on this post. Also, I think that I haven’t covered everything that’s going on in my life these days. So, expect a new post soon-ish.

2 σχόλια:

  1. Congratulations on getting your degree Mario! But I must admit I'm kind of sceptical on your new job. I'm always seriously annoyed when people wake me up because they want to sell me something I'd never be bothered to want. Especially when it's companies like HOL, who made my internet life hell, a couple of years ago. Hey! That's a good idea. Whenever they call me, I'm going to tell them. "I used to have your service, I'm never going to make the same mistake again!"

    I understand you're being told to be polite as well as pressing. I always thought it was a mostly useless way to promote services and products. But now I see that not everyone's like me, that is, the third type of guy. Not the impolite one.

    Anyway good luck with your new job! And I'm still waiting for that Mytilini post! :P

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  2. Congrats from me too mario, so about your job, nowadays EVERYBODY is sceptical, scams are a common occurrence and people that are "Χάπατα" are being reduced. So scepticism is the best way to tackle this kind of telephone offers.

    personally, if you could consider me an average greek joe, I politely give them a negative answer.

    If they call me with "απόκρυψη" or at noon between 2 to 5 I curse them.

    Thats the rules.

    So good luck with your job and, please dont hussle people at noon, or ask your company if the number appears on the receiver's end.

    My english (writing attribute) is completly rusted, I can read perfectly but I never write... bummer :(

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